1. Who these terms apply to

These Terms of Service govern access to Noema's website and organizational-intelligence services, provided by [legal entity name], located at [registered address] ("Noema," "we," or "us"). By accepting these terms or using the service where legally sufficient to indicate acceptance, you agree to them. If you act for an organization, you confirm that you have authority to bind it. If you do not agree, do not use the service.

A separately signed agreement takes priority where it conflicts with these terms. The Data Processing Agreement governs our processing of personal data on a customer's behalf.

2. Accounts and workspace access

Provide accurate account information, protect your credentials, and notify us at [support email] if you suspect unauthorized access. You are responsible for activity under your account to the extent permitted by law. Your organization may manage your workspace, including permissions, connected sources, and account removal. Only connect systems and content you are authorized to use.

3. Acceptable use

Do not use Noema unlawfully, infringe others' rights, upload malicious code, bypass access controls, disrupt the service, or attempt to access another person's data without permission. Security testing requires prior written authorization unless covered by a published vulnerability-disclosure policy. You are responsible for ensuring that your content and use comply with applicable law.

4. Your content and AI-generated output

You retain your rights in content you submit or connect. You grant us permission to process that content only as needed to provide the service, follow your instructions, and meet the obligations described in your agreement. These terms do not transfer ownership of your source material to Noema.

AI-generated answers may be inaccurate, incomplete, or out of date, even when they include citations. Review the original sources and use human judgment before relying on an output. Outputs may not be unique, and third-party rights may still apply. Do not treat generated content as professional advice or as the sole basis for decisions that materially affect people.

5. Subscriptions, payments, and cancellation

Your order or checkout confirmation specifies your plan, fees, billing cycle, applicable taxes, renewal terms, and cancellation method. Any automatic renewal must be disclosed before purchase. Cancellation takes effect as stated in your order, subject to applicable law. Refund eligibility is governed by [refund policy or order terms], without limiting mandatory consumer rights. We will communicate price changes and any required notice before they take effect.

6. Connected services and availability

Third-party integrations are subject to their providers' terms and availability. Connecting a source authorizes the access needed for the selected integration, within the permissions you grant. We may change features or perform maintenance. Any uptime commitments, support response times, or service credits must be set out in a separate service-level agreement.

7. Suspension and termination

We may restrict access where reasonably necessary to address a security risk, unlawful use, material breach, or nonpayment. Where practicable and legally permitted, we will provide notice and an opportunity to resolve the issue. Either party may terminate as provided in the applicable order or agreement. Export availability, deletion timing, and any legally required retention are governed by [exit and retention terms] and the applicable Data Processing Agreement.

8. Intellectual property

Noema and its licensors retain their rights in the service, software, branding, and documentation. Your subscription grants only the access rights described in your agreement. You may not copy, resell, or reverse-engineer the service except where your agreement or applicable law permits it.

9. Warranties and liability

Except for express contractual commitments and warranties required by law, the service is provided "as is" and "as available." To the extent permitted by law, neither party is liable for indirect or consequential losses. Each party's aggregate liability is limited to [agreed liability cap and measurement period], subject to [agreed exclusions]. Nothing in these terms excludes liability or rights that cannot lawfully be excluded or limited.

10. Changes, governing law, and contact

We will publish updated terms with a revised date and provide [notice period and notification method] for material changes. Where required, we will obtain fresh agreement. These terms are governed by [governing law], with disputes handled by [courts or agreed dispute-resolution process], without overriding mandatory local protections. Contact [legal email] or write to [registered address] with questions.